Enhance your customer experience
Easily expand your team with knowledgeable staff
Explore Your Team Resource Possibilities
CONTACT CENTER BENEFITS
The answer is simple, The Bottomline! An estimate says that companies save anything from 30% to 60% by going with Contact Center resources. With the use of skilled team member resources and leading technology, you can be assured that our extension of your team will provide a boost to your business and overall team productivity. Contact Centers is a cost-effective way to generate new leads, answer customer queries, and help customers solve their technical problems.
We strive to leverage our global reach in order to provide your business with world-class solutions. With offices across the world from USA, UK, India, and Philippines. This helps us to be able to provide any team member resource that your business needs so that you can be more accessible to our all of your customers.
SERVICES THAT WE OFFER
OUTBOUND CALL CENTER
FEATURES
- Cold Calling
- Lead Generation
- Appointment Setting Services
- Customer Satisfaction Surveys
- Mail Follow up Services
CCTV MONITORING
FEATURES
- Surveillance and Monitoring
- Fire Alarm Monitoring
- Worker Protection
- Stock / Inventory Protection
- Gate Control
- Access Control
- Telecare Services
EMAIL SUPPORT
FEATURES
- Order Tracking and Fulfilment
- Shipment Information
- Query Resolution
- Verification
CHAT SUPPORT
FEATURES
- Inbound Customer Service
- Live Operators and Live Web Chat
- Visitors Initiated Chat
- Products / Services Information
- Chats for Lead Generation and Follow-Up
- Chat for Customer Inquiries and Complaint Resolution
- Technical Support / Troubleshooting
- Telemarketing
- Order management / Fulfilment / Verification
- Order Processing Queries
- Billing Support
- Helpdesk Support
CUSTOMER SUPPORT
FEATURES
- Order Entry Services
- Payment Collection Services
- Inbound Sales Services
- Sales Support Services
- Technical Support Services
- Billing Support Services
- Online Support Services
- Reservation Booking Services
- Cross Selling and Up-selling Services
- Product and Service Promotion Services
- Insurance Claiming Processing Services
- Medical Answering Services
- Virtual Receptionist Services
- Inquiry Handling Services
- Email Management Services
- Subscription Services
- Toll-Free Services
- Warranty Registration Services
- Rebate Processing Services
- Job Dispatch Services
- Product Information Request Services
EXPAND YOUR CUSTOMER SERVICE & TECHNICAL SUPPORT REACH
We can bridge the gap between you and your customers with our knowledgeable customer service and technical support team. With how technology continues to grow, customers are looking for quick and easy access to customer server and technical support.
Our strategic technical support services can provide your business with: Tier 1/ Tier 2 Help Desk, network support, server and infrastructure support, application support, and managed services across varied business to customer and business to business segments.
- Inbound/outbound call center agents
- Appointment setting
- Technical support
- Email/chat support
- Remote IT Support
FREE UP YOUR TEAM FROM HANDLING MUNDANE DATA ENTRY
Hiring a data entry services team is a profitable business decision that can help you always have access to error-free data at an extremely low cost. We can help your business with Specialized Data Entry Services, Company Reports, Questionnaires, Surveys, Invoice Forms, Insurance Claims and Mailing Lists, and other data processing services.
Our skilled teams of data entry operators are trained to provide data entry services with a high rate of accuracy. We take the highest priority to the security and confidentiality of all your documents and sign a Non-Disclosure Agreement so that you can have peace of mind knowing that your business-critical documents are in safe hands.
SCALE YOUR BUSINESS WITH LEAD GENERATION SERVICES
Hiring an external business lead generation service team can help you to obtain quality leads. Our team has experience in providing lead generation services to customers within a wide range of various business markets. We can help you make the best utilization of your marketing spend by accurately gauging prospects within moments of sales inquiry.
We can provide you with a range of solutions as part of our B2C lead generation that includes:
- Search Engine Optimization (SEO)
- Promotions/Retargeting
- Social Media Campaigning
- Analytics Solutions
- Content Marketing and Automation Solutions
Explore also our B2B lead generation solutions that we can provide your business:
- Demand Generation
- Appointment Setting
- Lead Discover
Address
PO Box 310701
Atlanta, GA, 31131